Policy

1. General Policy

Our learning platform provides online courses, live classes, tutor booking, e-books, study materials, assessments and other educational services.

All students, tutors, instructors and users must follow the platform's terms, conditions and policies.

2. Registration & Account Policy

1. Users must provide accurate information during registration.
2. Each user is responsible for maintaining the security of their account.
3. Sharing login credentials with unauthorized persons is prohibited.
4. The platform may restrict or suspend accounts for violations, following an appropriate review.

3. Online Course Policy

1. Students can purchase and access courses available on the platform.
2. Course fees, duration, access validity and inclusions will be displayed before purchase.
3. Course access is provided according to the purchased plan.
4. Course content is intended for personal educational use.
5. Downloading, copying, recording or redistributing protected course content without permission is prohibited.

4. Live Classes Policy

1. Students must join scheduled live classes on time.
2. Class timings and availability will be communicated through the platform.
3. Live classes may be rescheduled due to technical issues, instructor unavailability or other reasonable circumstances.
4. Recording or distributing live classes without authorization is prohibited.
5. If a paid class is cancelled by the platform, an appropriate rescheduling or refund option will be provided.

5. Tutor Booking Policy

1. Students may book tutors according to available schedules.
2. Tutor fees, session duration and booking conditions will be displayed before payment.
3. Cancellation and rescheduling conditions will be communicated before booking.
4. Tutors must provide professional and respectful educational services.
5. If a tutor fails to provide a confirmed paid session, the student will be offered an appropriate remedy.

6. E-Books & Digital Materials Policy

1. Purchased e-books and digital materials are provided for personal educational use.
2. Access and download permissions depend on the product description and applicable licence.
3. Unauthorized sharing, resale or redistribution is prohibited.
4. Digital products may have access or download restrictions, which will be disclosed before purchase.

7. Payment Policy

1. Course, tutor, live class and e-book prices will be displayed before checkout.
2. Payments must be completed through authorized payment methods.
3. Applicable taxes and additional charges will be disclosed before payment.
4. A payment confirmation or receipt will be provided after a successful transaction.

8. Cancellation & Refund Policy

1. Refund eligibility depends on the purchased service and the refund terms displayed before purchase.
2. Students may request refunds through the platform's support or grievance channel.
3. Refund requests will be reviewed under the applicable policy and consumer protection requirements.
4. If a paid service cannot be delivered, the platform will provide an appropriate refund or alternative.
5. Statutory refund rights will not be restricted by this policy.

9. Examination & Certification Policy

1. Students must follow examination and assessment instructions.
2. Cheating, impersonation and unauthorized assistance are prohibited.
3. Certificates may be issued after completing the prescribed requirements.
4. Certificates do not imply government recognition, accreditation or employment guarantees unless expressly stated.

10. Tutor & Instructor Policy

1. Tutors must provide accurate qualification and professional information.
2. Tutors are responsible for maintaining educational quality and professional conduct.
3. Instructor payments, commissions and settlements will follow their agreed terms.
4. Tutors must respect student privacy and protect confidential information.

11. Student Conduct Policy

1. Students must communicate respectfully with tutors, instructors and other learners.
2. Harassment, abusive language, discrimination and fraudulent activity are prohibited.
3. Violations may result in warnings, temporary restrictions or account suspension after appropriate review.

12. Privacy & Data Protection Policy

1. Personal information will be collected and processed for legitimate platform operations.
2. Student data, payment information and academic records will be handled securely.
3. Personal data will be shared only as described in the platform's Privacy Policy or as required by law.
4. Users may exercise applicable privacy rights through the designated contact channel.

13. Technical Support Policy

1. The platform will provide reasonable technical assistance for account access, course access, payment issues and learning services.
2. Temporary interruptions may occur because of maintenance, network problems or technical failures.
3. Where a paid service is materially affected, appropriate assistance or remedies will be considered.

14. Intellectual Property Policy

1. Course videos, e-books, notes, graphics and other materials remain the property of their respective copyright owners.
2. Users receive only the access or usage rights specified at purchase.
3. Unauthorized reproduction, distribution or commercial use is prohibited.

15. Complaints & Grievance Policy

1. Students and tutors may submit complaints regarding payments, content, bookings, technical issues or conduct.
2. The platform will acknowledge and address complaints within applicable legal timelines.
3. Contact details for support and grievance redressal will be published on the website.

16. Policy Updates

1. The platform may update its policies to reflect operational or legal changes.
2. Material changes will be communicated appropriately.
3. Changes will not retrospectively remove existing contractual or statutory rights.

Contact Information

Institute / Company: Learnerfy Institute

Email: [email protected]

Webs : learnerfy.com